Deep Dive In-Country Training

Over the course of the last 2 years we have carefully development core deep-dive subjects including the technical RfP (Request for Proposal), Costing and Staff Rostering.

Register Your Attendance Today

The deep-dive 2-3 day best practice training covers in detail:

  1. RfP Management
  2. Contract Costing
  3. Negotiation Skills
  • Winning the Business
  • IATA Standard Ground Handling Agreement defined services
  • Service Level Agreements
  • Costing of Contracts – Incremental & Stand-alone models
  • Planning to Deliver – start up planning to day to day ops
  • Negotiation Skills to convince
  1. Labour Planning, Resource Planning and Staff Retention
  2. Cost controls
  • Industry recognised performance indicators and how to use them
  • Demand Planning GSE & Human Resources
  • Rostering Analysis, Staff Planning and Cost Saving
  • Allocation
  • Training and Staff Development
  • Staff Retention & Human Factors
  • Industrial Relations Techniques

There is also a test and certificate at the end – therefore giving all participants a certificate that has some real value in their careers. Many of these are required by regulation and we could even get some implementation work off the back of it.

The deep-dive into each topic will be a great Return on Investment as you’ll make money on this as it won’t be just a regular training but with an element of consultancy, leaving you with financial planning, roaster solution and RfP contract.

This best practice and Experience Exchange training is an essential training to gain practical insights into station control, efficiency and safety of all ground operations. The aim is to get latest updates on how to improve the On-Time Performance as well as Ramp Management and Passenger and Cargo Terminals. This quality training will increase the efficiency of stations as an airline or service provider; help build sustainable relationship between the airline and handler management; manage all ground handling services. Ground Handling Safety event is designed especially for airport, airlines, tourism authorities, CAAs and EDAs primarily in those positions: Airside Compliance Manager, Airports’ GSPs, General Managers, Chief Operations Officers, Operations Managers, Head of Airside Operations, Emergency & Security Staff, Airside Safety Directors, Heads of Security and Terminal Operations, Aviation Security Terminal Managers, Head of Airport Development, Airport Contingency Planner, Airfield Operations Director and Airport Duty Managers.

Aimed at:

  • Airports
  • Airlines
  • Airport Consortiums
  • Airport Authorities
  • Civil Aviation Authorities
  • Air Navigation Services
  • Ground Service Providers
  • Ground Handlers
  • OEMs and Suppliers
  • Airport Associations
  • Cargo Industry

Deep-Dive training:

DAY I/II:

  1. RfP Management
  2. Contract Costing
  3. Negotiation Skills
  • Winning the Business
  • IATA Standard Ground Handling Agreement defined services
  • Service Level Agreements
  • Costing of Contracts – Incremental & Stand-alone models
  • Planning to Deliver – start up planning to day to day ops
  • Negotiation Skills to convince

DAY III:

  1. Labour Planning, Resource Planning and Staff Retention
  2. Cost controls
  • Industry recognised performance indicators and how to use them
  • Demand Planning GSE & Human Resources
  • Rostering Analysis, Staff Planning and Cost Saving
  • Allocation
  • Training and Staff Development
  • Staff Retention & Human Factors
  • Industrial Relations Techniques

Also, a more detailed programme:

Download: Advanced Airport Operations Tocumen Feb 2019

Download: Ground Handling Management Tocumen Feb 2019

Advanced Airport Operations Best Practice & Experience Exchange is a 4 days’ intense training event aiming to refresh your airport operations knowledge, share the information, learn from world-class instructors and leading guest speakers carefully selected from the world’s leading experts in the industry as well as find out about the latest innovations in the airport operations management. Essential part of the event is the Networking with Industry Leaders, Live Case Studies, Group Workshops & Games and Video Presentations for the real world experience. The program also includes a practical visit to a London airport to see the practical aspects of the advanced airport operations.

Ground Handling Management Best practice and Experience Exchange training event focuses on all ground handling functions, from marshalling to pushback; from check-in to de-icing. It covers all operational aspects to perform quick turnarounds and minimize delays. 

This is an essential training to gain practical insights into station control, efficiency and safety of all ground operations. The aim is to get latest updates on how to improve the On-Time Performance as well as Ramp Management and Passenger and Cargo Terminals. This quality training will increase the efficiency of stations as an airline or service provider; help build sustainable relationship between the airline and handler management; manage all ground handling services. Ground Handling Safety event is designed especially for airport, airlines, tourism authorities, CAAs and EDAs primarily in those positions: Airside Compliance Manager, Airports’ GSPs, General Managers, Chief Operations Officers, Operations Managers, Head of Airside Operations, Emergency & Security Staff, Airside Safety Directors, Heads of Security and Terminal Operations, Aviation Security Terminal Managers, Head of Airport Development, Airport Contingency Planner, Airfield Operations Director and Airport Duty Managers.

This 4 days Best Practice & Experience Exchange Training & Workshop is not just a classroom based theoretical course; it is a real world experience exchange, networking and practical discussions.

Key benefits include:

  • 4 day Training & Workshops
  • Central American location
  • Airside Practical Experience
  • Aviation Industry Leaders & World-class leading accredited professionals
  • Provision of all course presentations and relevant manuals (in different languages)
  • Exclusive Hospitality (Daily Breakfasts, Lunches, Drinks Receptions)
  • Video Presentations of study modules
  • Table Top Exercises, Live Case Studies & Real World Scenarios
  • Interactive Experience Exchange Workshops
  • Translations & Examination (on request)
  • Certificate of Attendance award

Please click HERE to read through delegates’ feedback, comments and benefits of attending Best Practice and Networking event.

There is a SPECIAL EARLY BOOKING PRICE of GBP 1,100 * per delegate. All delegate places are sold in batches of a minimum purchase of 5 places for up to 4 organisations (an airport, airline, ground handler, CAA) for GBP 5,500 per country. Early Discount ends on the 3rd of December 2018.

Registration fee includes:

  • Intense 4 days training with industry’s Leading Experts & Airport Guest speakers
  • Networking Reception with specialists, airports and suppliers
  • Airside practical visit to the airport on the last day
  • Exclusive hospitality (Daily breakfasts and Networking Lunches)
  • Translation if required (has to be requested during Registration)
  • Provision of all Training Presentations, Relevant manuals & Videos used during the event
  • Table Top Exercises, Live Case Studies & Real World Scenarios
  • Interactive Experiential Discussions
  • Certificate Award

* VAT is not applicable.

– I like the course content but there are few subjects missing which are important to me?

We are always happy to amend the program subject matters and customize those for the registered delegates. Should this be the case, we need to have your requirements sent to us beforehand, so we can allow more time to amend the program and inform all the delegates about the changes.

– I can not find the course I am looking for?

We only list our top popular 5 courses, however please contact us if you haven’t found the course you are interested in, and we will liaise with our Instructors to advise you about their availability.

– Who should attend this course?

All Best Practice and Networking events are designed primarily for representatives from airports, airlines, Civil Aviation Authorities, Ground Handlers and Economic Development Agencies. However, if you are not from any of the above and interested, please Contact us for more information. We also accept personal applications.

– Do you offer discounted attendance?

Yes, please refer to the Costs section. We offer 20% off when registering early and also discounted attendance when the payment is completed before attending the course.

– When will my attendance be confirmed?

We confirm attendance on receipt of full payment. All who paid deposits or are holding their space until the decision is confirmed, are getting their space in principal subject to the number of the paid registrations.

– What does the payment for the course include?

The fee paid will cover all the 3 days of teaching, visits and guest speakers time. We are also inviting Travel Buyers and Airlines for additional networking and will set up meetings for interested ones. Also, all three days hospitality (Breakfasts, lunches, Welcome Drinks and Farewell Receptions) is included in the cost. On completion, we will issue Certificates and provide all the materials used in the course. The fee does not include delegate’s travel, accommodation, visa or any extra costs associated with the course attendance.

– What if I have paid but need to cancel the course last minute?

Please refer to Terms and Conditions: in case of change or cancellation by the Trainee Company, 75% is transferable to another course and 25% is non-refundable. However, there is no charge to send another company’s representative instead of yourself. Alternatively, you can attend any other or the same course at another time.

– What if I am available only for a part of the course?

For the 5 days course, we accept delegates for 3-4 days, but for the 3 days course it is a requirement to attend at least the first 2 days.

– How many people would normally attend each course?

Each training course has 20-25 available places. Due to the networking element and practical sight visits, we normally aim at no more than 25 people maximum per group at a time. However, in case of high popularity of the course, we will repeat it in 2-3 months time.

– What are the course hours?

The course hours are usually 9:00/9:30 AM to 5:00 PM UK time. The 3 days events usually start on Tuesday and finish on Thursday. The 5 days events are ran from Mondays to Fridays and on Monday they start at 10:00 AM to allow for all late arrivals.

– Can you please assist with the UK entry visa?

Yes, we are issuing all registered delegates formal visa invitation on the company letterhead whereby we specify delegate’s personal details and the reason for visiting UK. We will also provide company registration documents to support the invitation and your application.

– Is there an exam at the end of the course?

There is no assessment at the end of the course, however, we do have exam templates and tests available for use. If you are interested in one, you should inform the instructor beforehand or the event organizers prior to attendance.

– Does everyone get the Certificate on completion of the course?

No. The Certificate is only awarded if the delegate attended the minimum of 80% of the lectures. Since the instructors are taking responsibility for each delegate’s competence, it is highly advisable to do your best and attend each session to avoid frustration.

Our Customers